Shipping Policy

Last Updated: October 15, 2025

Website: kaftannighty.com

Store Name: Teddy Homewears

Contact: +91 93885 59551 | sunilkappen@gmail.com

Address: Teddy Clothings, Opp. National Empress Garden Apartments, Vennala, Kochi - 682028

1. Order Processing Time

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed before 2:00 PM (IST) are usually dispatched the same day.

  • Orders placed after 2:00 PM or on Sundays/public holidays will be processed the next business day.

You will receive a confirmation email/SMS once your order has been shipped.

2. Shipping Partners

We ship our products through trusted courier partners such as India Post, Delhivery, Bluedart, or DTDC, depending on your location.
We ensure safe and reliable delivery for all domestic orders.

3. Shipping Charges

  • Free Shipping on all orders within India.

  • No hidden delivery charges will be applied at checkout.

(For international shipping, please contact us before placing an order.)

4. Estimated Delivery Time

Region Estimated Delivery Time
Local (within Kerala) 2–3 business days
Rest of South India 3–5 business days
North & East India 5–7 business days
Remote or Rural Areas 7–10 business days

Delivery times may vary due to factors beyond our control, such as weather conditions, courier delays, or public holidays.

5. Order Tracking

Once your order is shipped, you will receive an email and/or SMS with the tracking number and courier details.
You can use this tracking ID on the courier partner’s website to monitor your shipment.

If you haven’t received tracking information within 2 days of placing your order, please contact us at sunilkappen@gmail.com.

6. Address Accuracy

Please ensure that your shipping address, phone number, and pin code are entered correctly at checkout.
We are not responsible for delivery delays or losses due to incorrect or incomplete address details provided by the customer.

7. Delays and Exceptions

While we strive for timely delivery, certain circumstances may cause delays:

  • Natural disasters, strikes, or lockdowns

  • Service interruptions by courier companies

  • Unreachable delivery locations

In such cases, we will notify you via email or phone and work to resolve the issue quickly.

8. Undelivered or Returned Packages

If a package is returned to us due to:

  • Incorrect address

  • Repeated failed delivery attempts

  • Non-collection from courier offices

We will contact you for re-shipment. Re-delivery charges may apply depending on the situation.

9. Damaged or Missing Items

If your package arrives damaged or tampered, please:

  1. Do not accept the parcel from the courier, and

  2. Notify us immediately at sunilkappen@gmail.com or +91 93885 59551

For accepted packages, if you find a missing item or damage, please report within 48 hours of delivery with clear photos.

10. International Shipping

At this time, Teddy Homewears ships only within India.
For bulk or international inquiries, please contact us directly at sunilkappen@gmail.com.

11. Contact Us

For any questions about shipping or delivery, please contact us:

📞 +91 93885 59551
📧 sunilkappen@gmail.com
🏠 Teddy Clothings, Opp. National Empress Garden Apts, Vennala, Kochi - 682028